Warranty Protection
Check Your Product Warranty
Verify your warranty status instantly using your order ID and registered email address. UTRAX products are backed by genuine manufacturer warranty — fast, reliable, and hassle-free.
Warranty Checker
Enter Your Order Details
Enter your order ID and registered email to instantly view your product's warranty status, expiry date, and coverage details.
Your information is securely verified and never shared with third parties.
WARRANTY SUPPORT
Purchased From Other Platforms?
If you purchased our product from Amazon, Flipkart, Blinkit, Croma, Myntra, or any other marketplace, click below to continue your warranty claim process.
Claim WarrantyHow It Works
Warranty Claim in 4 Steps
Enter Details
Enter your order ID and registered email into the warranty checker above.
Verify Warranty
Our system checks your product's warranty status, coverage period, and expiry date in real time.
Submit Claim
If warranty is active, click "Claim Warranty" and describe the issue to our support team.
Get Resolved
Claim is reviewed and a replacement, repair, or refund is processed within 24–48 hours.
Coverage Details
What's Covered & What's Not
Covered Under Warranty
- Manufacturing defects in materials or workmanship
- Component failure under normal use
- Electrical or mechanical malfunctions from production
- Dead-on-arrival (DOA) products
- Premature wear of internal parts not caused by misuse
- Firmware or software issues caused by manufacturing errors
Not Covered Under Warranty
- Physical damage caused by user (drops, cracks, water damage)
- Damage from unauthorized repairs or modifications
- Normal wear and tear over time
- Consumable parts (batteries after heavy use, cables, etc.)
- Damage due to incorrect voltage or power surge
- Products with tampered or removed serial numbers
Keep Your Warranty Valid
Tips to Protect Your Coverage
Save Your Order Confirmation Email
Your order confirmation email contains your order ID and purchase date — essential for warranty verification. Keep it accessible.
Use the Product as Intended
Using the product outside its stated purpose or environment can void the warranty. Read the included manual before use.
Do Not Tamper With the Product
Opening or modifying the product without UTRAX authorization immediately voids all warranty claims.
Report Issues Promptly
If you notice a defect, report it as soon as possible. Delays in reporting can complicate the claim process.
FAQs
Frequently Asked Questions
How do I check my warranty status?
Enter your Order ID and registered email into the Warranty Checker at the top of this page. Click "Check Warranty" and your product's status, coverage duration, and expiry date will appear instantly.
How can I claim my warranty?
First verify your warranty status using this page. If your product is within the warranty period, click the "Claim Warranty" button on the result card. Provide your order ID, a description of the issue, and any relevant photos. Our team will respond within 24–48 hours.
What is the warranty period for UTRAX products?
The warranty period varies by product and is shown in your warranty check result. Most UTRAX products carry a warranty ranging from 6 to 12 months from the date of purchase.
What is covered under the UTRAX warranty?
UTRAX warranty covers manufacturing defects, component failures, electrical or mechanical malfunctions from production, and dead-on-arrival (DOA) units. Physical damage, water damage, unauthorized modifications, and normal wear and tear are not covered.
Do I need a physical invoice to make a claim?
For purchases made on our official website, your order ID and registered email are sufficient. A physical invoice is generally not required for online orders as our system verifies directly from our records.
What happens after I submit a warranty claim?
Our support team reviews the reported issue within 24 hours and will either issue a replacement unit, arrange a repair, or process a refund. You will receive email updates at each stage of the process.
Can I claim warranty if I received the product as a gift?
Yes. However, warranty is linked to the original order. You will need the original order ID and the email address used by the person who purchased it. We recommend asking the gift-giver to share these details with you.
What if my warranty has expired?
You will see an "Expired" status in the warranty check result. While free claims are not available for expired products, you may still contact our support team — in some cases we offer paid repair services or discounted replacements as a goodwill gesture.
How long does the replacement process take?
Once a claim is approved, replacement dispatch happens within 2–3 business days. You will receive a tracking link as soon as your replacement is dispatched.
Is warranty transferable if I sell or gift the product?
UTRAX warranty is tied to the original purchaser's order and email. It is not transferable to a new owner in most cases. If you received the product as a gift, please see the answer above for guidance.
What should I do if the product arrives damaged?
If your product arrives visibly damaged or does not work on first use (DOA), contact us immediately via our support page with clear photos of the packaging and product. DOA cases are treated as priority and are usually resolved within 24 hours.
Can I extend my warranty period?
We are exploring extended warranty plans for select UTRAX products. At this time, warranty duration is fixed per the product's original coverage terms. Subscribe to our newsletter to be notified when extended warranty options become available.
Still Have Questions?
Our support team is available Monday to Saturday, 10 AM – 7 PM IST. We typically respond within a few hours.